Comfort Option

Privacy Policy

Last Updated: 2026-10-14

App
Comfort Option
Developer
Comfort Home C-H LLC, Flat 27, N 13 Mikheil Tamarashvili ave., Tbilisi 0159, Georgia

Introduction

Comfort Option ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our mobile application ("App") and related services.

Information We Collect

Personal Information

  • Account Information: Email address, first name, last name, phone number
  • Authentication Data: Encrypted passwords and authentication tokens
  • User Preferences: App settings, theme preferences, device configurations
  • Building and Flat: The building and flat your account belongs to (flat number, entrance and flat area), entered by your building's chairman or by Comfort Option

Payment Information

  • Payment History: Your payments of the building's service fee
  • Saved Card: Only if you save a card, its masked number, brand and expiry date
  • Card Details: Your card is entered on TBC Bank's page and is never seen or stored by us

Device and Usage Information

  • Device Information: Device type, operating system, app version
  • Usage Data: App features used, session duration, error logs
  • Device Identifiers: Unique device identifiers for authentication and security
  • Push Notification Token: The token used to deliver call and payment notifications to your phone
  • Crash Reports and Diagnostics: Crash reports and performance diagnostics from the app
  • Watch Link: If you connect a watch, the link between the watch and your account

Location Information

  • Approximate Location: Approximate location only, and only if you choose to share it
  • Purpose: To show the weather for your area on the home screen
  • Weather: If you choose to use your location for the weather on the home screen, your location is read once when the home screen opens, rounded on your phone to about 1 km, and sent to the Open-Meteo weather service, without your name or account details
  • Background: Your location is not used in the background
  • Control: You can disable location access in your device settings

Camera and Microphone Data

  • Microphone: Your phone's microphone is used during a doorbell call you have answered, once you unmute it
  • Camera: Your phone's camera is not used in calls; you only receive the video from the doorbell
  • Purpose: To enable communication with visitors at your doorbell
  • Storage: The app does not record calls, and video/audio streams are not stored on our servers
  • Processing: Data is processed in real-time for communication purposes only
  • Profile Photo: A profile photo you choose stays on your phone

Building Access Data

  • Access Devices: The building's access devices (doors, barriers, gates and doorbells) that your account may open
  • Open Commands: The commands you send to open these devices
  • Access and Call Records: A record of the devices you open and of the doorbell calls you answer or decline

Smartwatches

You can connect a smartwatch to your account: an Apple Watch, a Wear OS watch (for example a Samsung Galaxy Watch), or an Amazfit, Garmin or Huawei watch. This section explains what that involves.

Linking and the Watch Key

  • Apple Watch and Wear OS: These watches link automatically through the Comfort Option phone app
  • Amazfit, Garmin and Huawei: The watch shows a 6-digit code, which you enter in the phone app under “Profile” > “Watches”
  • Password: The watch never asks for your password
  • Key: When a watch is linked, our server issues it a key tied to your account. The watch stores the key, and our server stores only a hash of it
  • Use of the Key: The watch uses the key to send commands that open the devices you may open. An Amazfit, Garmin or Huawei watch also uses it to read the list of those devices from our server; an Apple Watch or Wear OS watch gets that list from the phone app

Data Stored for Your Watch

  • Linked Watch: Which kind of watch is linked, and when it was linked
  • Device List: For an Amazfit, Garmin or Huawei watch, the phone app uploads to our server the list of devices to show on the watch, with their names, addresses and order (pinned devices first). An Apple Watch or Wear OS watch gets its list from the phone app, and that list is not uploaded to our server
  • Openings: Openings made from a watch are recorded in the same way as openings made from your phone
  • No Other Watch Data: We do not collect health, fitness, location or other sensor data from your watch

How Each Watch Connects

  • Garmin and Amazfit: These watches reach our server through the Garmin Connect or Zepp app on your phone. Those apps carry the requests, so Garmin's and Zepp's own privacy policies apply to that transport
  • Huawei: A Huawei watch connects to our server directly, over its own internet connection
  • Apple Watch and Wear OS: These watches connect to our server through your phone or directly

Ending the Link

  • Disconnecting: You can disconnect a watch at any time under “Profile” > “Watches”
  • Automatic Ending: A watch link also ends when you sign out, sign in again, change your password, delete your account or your account is deactivated. If you are removed from a building, your watches can no longer open that building's devices
  • After the Link Ends: The key no longer works, and the stored link and its device list are deleted from our server

How We Use Your Information

Primary Purposes

  • Service Delivery: Provide core app functionality and smart home control
  • Authentication: Verify your identity and secure your account
  • Communication: Enable doorbell video calls and notifications
  • Device Management: Control and monitor your connected devices

Secondary Purposes

  • App Improvement: Analyze usage patterns to improve our services
  • Technical Support: Diagnose and resolve technical issues
  • Security: Detect and prevent unauthorized access or fraudulent activity
  • Legal Compliance: Comply with applicable laws and regulations

Data Sharing and Disclosure

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Limited Sharing

We may share your information only in these circumstances:

  • Service Providers: The services listed below, which help us operate the app
  • Legal Requirements: When required by law, court order, or government request
  • Safety and Security: To protect the rights, property, or safety of our users
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

Service Providers

These are the service providers we use and what each receives:

  • Google Firebase Cloud Messaging: The push notification token, to deliver call and payment notifications
  • Sentry: Crash reports and performance diagnostics, processed in its EU region
  • Amazon Web Services: Hosting of our servers, and the live connection of doorbell calls
  • TBC Bank: Card payments, made on the bank's own page
  • Open-Meteo: Rounded coordinates for the weather, without account data
  • UBill: Your phone number, to send verification codes by SMS
  • Google Analytics: Visit statistics for our website; it is not used in the app

Data Security

Security Measures

  • Encryption: All data is encrypted in transit and at rest
  • Access Controls: Strict access controls limit who can access your data
  • Regular Audits: We regularly review and update our security practices
  • Secure Infrastructure: We use industry-standard security measures

User Isolation

  • Account Separation: Your data is isolated from other users' data
  • Session Management: Automatic logout and session timeout features

Your Rights and Choices

Access and Control

  • Account Access: View and update your account information in the app
  • Data Export: Request a copy of your personal data by writing to info@comfort-option.com
  • Data Deletion: Request deletion of your account and associated data
  • Preference Management: Control notification and privacy settings

Location Data

  • Opt-Out: Disable location access in your device settings
  • Granular Control: Choose when to share location data

Camera and Microphone

  • Permission Control: Grant or revoke camera/microphone permissions
  • Call Privacy: End video calls at any time
  • No Recording: We do not record or store your video calls

Data Retention

Retention Periods

  • Account Data: Retained while your account is active
  • Usage Logs: Retained for up to 12 months for service improvement
  • Security Logs: Retained for up to 24 months for security purposes
  • Deleted Accounts: The account is deactivated at once and can no longer sign in; personal data is erased within 30 days; payment records are kept for as long as financial-records law requires

Children's Privacy

Comfort Option is intended for adult residents and is not directed at children. Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

  • Email: info@comfort-option.com
  • Company: Comfort Home C-H LLC, Flat 27, N 13 Mikheil Tamarashvili ave., Tbilisi 0159, Georgia